FAQ - Designs By Miss Mandee



How do I download your designs?
To download any of my design files, simply click the “Download” button on that blog post page (just below the main image).

You will then be directed to where the file is hosted on Google Drive. From there, you can download it (click the down arrow icon in the upper right-hand corner) and save it to your computer.

I downloaded your design, but it won't let me open it.
If you are on a tablet or mobile device, you will need an app that can unzip files. If you are having any other issues, I suggest trying a different web browser (Google Chrome usually works best).
I want to use your graphics, do I need to purchase a commercial license?
If you are using my graphics as part of a design you are offering for free, like a free printable, then no commercial license is necessary. If you would like to use my graphics as part of a logo design for your blog, a design you would like to sell, or anything you may profit from, then you do need to purchase a commercial license.
I would like to use one of your free design elements commercially, how to I obtain a license?
Contact me, and for $10 I will send you a commercial license. Please include the name of the design/elements you would like to purchase in your email (i.e. Hipster Graphics, Laurel Wreath Designs, etc.)


Paper Cutting

How do you make your die cut designs?
First, I design my templates in Adobe Illustrator. Then, I use a Cricut Explore (which I love!) to do the cutting.
How do I cut out your designs with my Cricut?
After you’ve downloaded the SVG file, simply open Cricut Design Space and go to New Project>Upload Images>Upload Image>Browse. Locate the file on your computer, and upload it to your Design Space account. You can then insert the file into your canvas and cut it out with your machine.
What size paper do you use?
For nearly all my paper cutting projects (including my paper lantern designs) I use 8.5″x11″ card stock. So, many of my projects are sized to automatically fit a standard 8.5″x11″ sheet of paper.
What setting do you use to cut out your designs?
The settings I use depend on the material I am working with. For my intricate designs I create from card stock (like my Disney paper lanterns), I use the lightest setting possible for the weight of my paper (Light Cardstock+ for the paper I use). Having a cut setting that is too deep can cause your design to tear more easily.
I'm trying to make your paper lanterns, but the design keeps tearing. What am I doing wrong?
Be sure you are using the lightest setting possible for the weight of your paper (Light Cardstock+ for the paper I use). I also suggest using either a LightGrip cutting mat or a regular mat that has seen some use. Other than that, you just need patience when removing the design: go nice and slow.


Custom Designs Projects

Do you do custom design work?
I occasionally take on custom design work. If you are interested in having me design something just for you or your business, feel free to contact me.
How much do you charge for custom work?
Every project is different, and, therefor, the costs vary greatly. With every inquiry, I evaluate the client’s needs and calculate the amount of time the project should take before giving a price quote. For things like custom logo designs, my prices start at $175. Print designs start at $50.
Who will own the rights to the design when it is complete?
You will! I do withhold the right to showcase the design as a part of my portfolio though.
What if I need something added or altered after the project is complete?
Once a project is finished, I can go back and make alterations or small additions if need be for $20 per tweak.



When do I pay for my project?
Once we’ve discussed your project needs and I’ve given you a quote for the work, I will send you an invoice for 50% of the total project cost. The other 50% is due upon completion of the project.
What payment methods do you accept?
Currently I accept payment via PayPal, where you can pay with credit card, debit card and Paypal balance. Currency: USD.
What is your refund policy?
The upfront (50%) cost is a non-refundable deposit. If you decide during the early stages of the project that it is no longer something you are interested in (so sad), then you do not need to pay the remaining balance.